Shipping policy

SAWHERO offers free standard shipping to supported addresses in the United States, United Kingdom, Germany, France, Italy, Netherlands, Finland, Ireland, Switzerland, Norway, and Iceland.

Order processing

SAWHERO R8: Orders ship within 3–5 days after payment. This is the dispatch timeframe; transit time begins after shipment.

For other products, orders are typically processed within 1 business day, excluding weekends and public holidays. Orders placed after the daily fulfillment cutoff may begin processing on the next business day.

Free standard shipping

Free standard shipping is available for orders shipped to supported addresses in the United States, United Kingdom, Germany, France, Italy, Netherlands, Finland, Ireland, Switzerland, Norway, and Iceland, with no minimum order value.

United States: Estimated delivery is 3–7 business days after processing.

Other supported destinations: Delivery times vary by destination and carrier. Refer to shipment tracking for updates after dispatch.

Delivery estimates are not guarantees. Carrier delays, severe weather, high-volume periods, address issues, and other events outside our control may affect delivery.

Tracking your order

When tracking is available, you will receive a shipment confirmation at the email address used during checkout. Tracking information may take up to 48 hours to update after the carrier receives the package.

Address changes

Contact support@sawherodoorlock.com as soon as possible if your shipping address is incorrect. We cannot guarantee an address change after an order has entered fulfillment or has been transferred to the carrier.

Delayed, lost, or damaged shipments

If tracking has not updated for several business days, your package is marked delivered but cannot be located, or the package arrives damaged, contact us with your order number. We will review the shipment and work with the carrier when appropriate.

Questions

For shipping assistance, contact support@sawherodoorlock.com.