Refund policy

We accept eligible return requests made within 14 days after your order is delivered.

14-day return window

You have 14 days after receiving your item to request a return. To be eligible, the item must be in the same condition in which you received it, unused, with all included accessories and components, and in its original packaging. You will also need your receipt or proof of purchase.

To start a return, contact support@sawherodoorlock.com. Please include your order number and the reason for your return. Items sent back without first requesting a return will not be accepted.

Return instructions and shipping

If your return is approved, we will provide return instructions and the return address. Any return-shipping responsibility or cost will be confirmed during the approval process. Please do not send products to an address shown on a shipping label without receiving return instructions from us.

Damaged, defective, or incorrect items

Please inspect your order after delivery and contact us promptly if an item is defective, damaged, or incorrect. Include clear photos or video when possible so we can evaluate the issue and make it right.

Exceptions

We cannot accept returns of gift cards, final-sale items, or products that show misuse, unauthorized modification, improper installation, or missing components. This does not limit any rights available to you under applicable law.

Exchanges

The quickest way to receive a different item is to return the original item after approval and place a separate order once the return has been accepted.

Refunds

We will notify you after we receive and inspect your return. If approved, the refund will be issued to your original payment method within 14 days. Your bank or card provider may need additional time to post the refund to your account.

If 14 days have passed since your refund was approved, contact support@sawherodoorlock.com.