A1 PRODUCT SUPPORT
Install your lock, connect the Smart Life app, manage access, and solve common issues.
QUICK START
Follow these steps in order for the smoothest setup.
HARDWARE SETUP
Check your door dimensions first, then install and test each component in sequence.
BEFORE YOU BEGIN
The A1 is designed for common US doors with a 35-55 mm (1.38-2.17 in) thickness and a 60 or 70 mm (2.36 or 2.76 in) backset. It supports both left- and right-handed doors.
Prepare a Phillips screwdriver and four AA batteries. Batteries are not included. Compare all parts with the installation manual before removing your old lock.
LATCH & STRIKE
Adjust the latch to match your door backset, keep the UP mark facing upward, and fasten it without overtightening. Install the strike plate on the frame and confirm the deadbolt can extend freely.
EXTERIOR ASSEMBLY
Keep the lock cylinder in the unlocked position. Pass the cable under the latch, route the spindle through the center opening, and hold the exterior assembly flat against the door.
INTERIOR ASSEMBLY
Connect the cable firmly without pinching it, align the interior thumb turn with the spindle, and tighten the mounting screws evenly. Insert four new AA batteries with the correct polarity.
INITIAL TEST
Complete the lock direction detection, then create the first administrator. The default administrator code is 123456 before setup or after a factory reset.
With the door still open, test the thumb turn, fingerprint, PIN, app, auto-lock, and mechanical key. Close the door only after the deadbolt moves freely.
SMART LIFE APP
Use the Smart Life app to manage your A1 remotely without purchasing a separate gateway.
DOWNLOAD
Download Smart Life from the Apple App Store or Google Play, create an account, and allow Bluetooth, local network, and location permissions when prompted.
PAIRING MODE
Connect your phone to a 2.4 GHz Wi-Fi network and stay near the lock. Keep the door open, enter administrator settings on the keypad, and choose Wi-Fi connection to place the A1 in pairing mode.
ADD DEVICE
Open Smart Life and select the detected nearby device. Enter your Wi-Fi password, wait for pairing to complete, then give the lock a clear room or property name.
The A1 has built-in Wi-Fi, so no separate gateway is required.
VERIFY
Open the A1 device page to confirm lock status, remote control, battery information, and unlock activity. If the status is delayed, refresh the device page and check both the lock and router connection.
DAILY USE
Add household members, create temporary access, and adjust everyday lock behavior.
MEMBERS
Add each household member or property user separately so access can be identified and removed later. The A1 supports up to 200 users across the available access methods.
EVERYDAY ACCESS
Choose the user first, then follow the lock or app prompts to enroll a fingerprint or PIN. Scan the same finger from several natural angles and assign a recognizable name to each credential.
GUEST ACCESS
Use temporary passcodes for visitors, cleaners, rentals, or service providers. Choose a one-time code for a single entry or set a start and end time for scheduled access.
LOCK PREFERENCES
Choose an auto-lock delay of 5, 10, 15, 30, or 60 seconds. You can also adjust volume, select English, Portuguese, Spanish, or Chinese, and switch between single and combined verification modes.
Auto-lock extends the bolt after the selected delay. The A1 does not provide a door-left-open reminder, so always confirm the door is fully closed.
TROUBLESHOOTING
Try these checks before contacting support. Keep the door open while testing lock settings.
Confirm the phone is connected to 2.4 GHz Wi-Fi, move closer to the router and lock, and re-enter the Wi-Fi password. Place the A1 in pairing mode again before retrying. A separate gateway is not required.
Dry and clean both the finger and sensor. Enroll the same finger from several angles, then test it with the door open. Add a second finger or PIN as a backup access method.
Operate the deadbolt with the door open. If it moves normally, adjust the strike plate or door alignment. If it still binds, check latch orientation, cable routing, spindle position, and mounting screw tension.
The Smart Life app provides a low-battery alert. Replace all four AA batteries at the same time. If power is already lost, use the exterior Type-C emergency power port for temporary power or unlock with a mechanical key.
Confirm the A1 has power and the home router is online. Refresh the Smart Life device page, reopen the app, and move the router closer if the signal at the door is weak.
This is expected behavior. Auto-lock activates after the selected time and the A1 does not include a door-left-open sensor. Make sure the door is fully closed before the timer expires.
A factory reset erases every user, fingerprint, PIN, app connection, and customized setting. After reset, the default administrator code returns to 123456 and the lock must be configured and paired again.
OFFICIAL DOWNLOADS
Open the PDF online or download it to keep a copy on your phone.
NEED MORE HELP?
Include your order number, lock model, and a clear photo or short video of the issue so we can help faster.
