How can we help?

Choose a product, review its compatibility and features, select Add to cart, then follow checkout to enter your shipping and payment details. Review the order carefully before completing payment. An order confirmation will be sent to the email used at checkout.

Free standard shipping is available for eligible orders sent to supported addresses in the United States. Orders are typically processed within 1 business day, and estimated delivery is 3-7 business days after processing. Delivery estimates are not guarantees.

Available payment methods are shown at checkout and may vary by device or region. The store currently supports major cards and express options such as PayPal, Shop Pay, Apple Pay, Google Pay, and UnionPay when available.

Email support@sawherodoorlock.com as soon as possible with your order number and the correct address. We cannot guarantee an address change after the order enters fulfillment or is transferred to the carrier.

The A1 is designed for standard U.S. doors with a 35-55 mm door thickness and a 60 or 70 mm backset. It supports left- and right-handed doors. Check the measurements before ordering or removing your existing lock.

When tracking is available, a shipment confirmation is sent to the email used at checkout. Tracking information may take up to 48 hours to update after the carrier receives the package.

If tracking has not updated for several business days, the package is marked delivered but cannot be found, or the shipment arrives damaged, email support with your order number. SAWHERO will review the shipment and work with the carrier when appropriate.

Eligible returns may be requested within 14 days after delivery. The item must be unused, complete with all accessories and components, and in its original packaging. Email support@sawherodoorlock.com with your order number and reason before sending anything back.

Inspect the order after delivery and contact support promptly. Include your order number and clear photos or a short video showing the product, package, missing parts, damage, defect, or incorrect item so the team can evaluate the issue.

After the return is received and inspected, SAWHERO will notify you of the decision. If approved, the refund is issued to the original payment method within 14 days. Your bank or card provider may need additional time to post it.

The SAWHERO A1 includes a 1-year warranty. For a warranty assessment, email support with your order number, lock model, a description of the issue, and clear photos or a short video. The team will confirm the next steps after reviewing the case.

Email support@sawherodoorlock.com. Customer support is available Monday to Friday, 9am-7:00pm. For an existing order or product issue, include your order number, lock model, and helpful photos or video.