Privacy Policy

Effective Date: January 1, 2025

1. Our Commitment: Your Privacy, Our Priority

At SAWHERO, we believe that home security begins with the protection of your personal information. We are fully committed to transparency and compliance with U.S. privacy regulations, including the California Consumer Privacy Act (CCPA) and the Children’s Online Privacy Protection Act (COPPA).

Our Promise: We only collect information necessary to provide you with a superior service experience. We do not exploit or sell your personal data. By utilizing bank-grade encryption, we ensure that your data is as secure as your home.

2. Information We Collect and Its Purpose

To provide a seamless shopping experience and maintain the advanced functionality of our smart locks, we collect the following types of information:

  • Order Fulfillment (Essential): Name, shipping address, contact number, email, and payment details. This information is used exclusively for processing orders, logistics delivery, and payment security verification.

  • Account Registration (Optional): Email or phone number for authentication. You may voluntarily provide your date of birth or household size to receive personalized home security recommendations. You can opt out of this at any time.

  • Customer Support: Records of your inquiries and contact details. This data is used solely to resolve your issues. Records are anonymized 6 months after the resolution of the inquiry.

  • Product Usage: Device model and operational logs (e.g., lock/unlock timestamps) when your smart lock is connected to the network. Note: Location data is used only to enable remote control features and is never used to track your personal movements.

3. Collection Methods and User Control

We maintain transparency by ensuring you remain in control of your data through two primary collection methods:

  • Direct Collection: Information you provide voluntarily when placing an order, registering an account, or contacting our support team.

  • Automated Collection: Technical data such as IP addresses or browser types (used solely for traffic analytics) and operational logs generated by the smart lock for troubleshooting purposes.

  • Your Control: You may disable "Personalized Recommendations" in your account settings or revoke location permissions via your mobile device at any time without affecting the basic locking/unlocking functions of your device.

4. Information Sharing and Disclosure

SAWHERO strictly prohibits the sale of your personal information to third parties for marketing purposes. We only disclose data in the following limited circumstances:

  • Logistics Providers: We share your name and shipping address with trusted partners (e.g., UPS/FedEx) solely for delivery.

  • Payment Processors: Payment data is transmitted via encrypted channels to third-party processors (e.g., PayPal/Stripe) for transaction verification.

  • Legal Requirements: We may disclose information if required by a valid legal subpoena or to protect the safety of our users. We will notify you of such disclosures unless prohibited by law. All partners are contractually obligated to adhere to strict data confidentiality agreements.

5. Your Privacy Rights

As the owner of your data, you are entitled to the following rights:

  • Right to Access: You may request a summary of the personal information we have collected about you.

  • Right to Rectification: You may correct inaccurate or outdated information through your "Personal Account" dashboard.

  • Right to Deletion: If you wish to close your account, contact us at privacy@sawhero.com. We will process your deletion request within 7 business days.

  • Right to Opt-Out: You may unsubscribe from marketing communications at any time by clicking the "Unsubscribe" link at the bottom of our emails.

6. Data Security and Safeguards

We employ a triple-layered defense system to protect your data:

  • Technical Safeguards: We utilize SSL 256-bit encryption (industry standard for banking) and robust firewalls to prevent unauthorized access.

  • Administrative Safeguards: Access to data is restricted to authorized personnel only. All employees undergo rigorous privacy training and sign confidentiality agreements.

  • Authoritative Certification: Our payment systems are PCI-DSS compliant, and our management practices align with ISO27001 information security standards.

  • Incident Response: In the event of a data breach, we commit to notifying affected users and relevant authorities within 72 hours.

7. Children’s Privacy and Contact Information

  • COPPA Compliance: We do not provide services to children under the age of 13. If we discover that information from a minor has been collected inadvertently, it will be deleted immediately.

  • Policy Updates: We will notify you of any significant changes to this policy via a website announcement or email. Changes become effective 30 days after the initial notice.

  • Contact Us: For privacy-related inquiries, please contact our Data Privacy Officer:

    • Email: hi@sawherodoorlock.com (Response within 24 hours)

    • Phone: 1-888-SAWHERO-EXT1 (Mon-Fri, 9:00 AM – 6:00 PM EST)